General Questions
Do you use your own cleaning products and equipment?
Yes – all equipment and cleaning products are supplied. However, if you prefer that I use your own, just let me know in advance and I’m happy to accommodate.
Is JOJ Cleaning a team or an individual?
I’m a local, independent cleaner and personally carry out every service myself. You won’t have different team members coming to your home or office — it will always be me. This means you’ll receive a consistent, reliable service from someone you know and trust, with the care and attention that comes from a small local business.
Do you clean commercial properties or large homes?
No – I focus on small to medium offices, apartments, and small to medium homes only. This allows me to deliver a high standard of service with a personal touch.
Are you fully insured?
Yes — my business is fully insured for your peace of mind. I have $20 million Public Liability cover, have completed a National Police Check (Australia-wide criminal history check), and have a current Working With Children Check (WWCC). You can feel confident knowing your home or workplace is in the care of a trusted, reliable professional.
Can I request a cleaning checklist?
Of course – if you’d like to see what’s typically included in your service, I would be happy to provide a checklist and tailor it to your space.
Do you offer eco-friendly cleaning options?
Yes – if you prefer low-tox or eco-friendly products, just let me know at the time of booking and I’ll do my best to accommodate.
What areas of Melbourne do you service?
Abbotsford, Carlton, Richmond, Northcote, Kew, Fitzroy, Hawthorn, Toorak, South Yarra, Collingwood, Prahran, Windsor, St. Kilda
How many years have you been in business?
I have been providing professional cleaning services since 2006, with 20 years of experience helping homes and businesses stay clean, comfortable, and well cared for. Over the years, I have built my business through reliability, consistency, and the trust of my valued clients.
Booking & Availability
How far in advance should I book?
For End of Lease Cleans I recommend booking at least 2 weeks in advance, especially around busy times like month-end or school holidays. However, feel free to reach out – I’ll always try to fit you in if I can.
Can I request the same day and time for each clean?
Yes – for recurring services, I’ll confirm a regular time slot. I aim to keep your booking consistent unless rescheduling is required.
What if I need to cancel or reschedule?
I understand that plans change. Please provide at least 24 hours’ notice for cancellations or changes. If less than 24 hours notice is not given, this will incur a fee.
Do you offer last-minute cleans?
No I do not offer last minute cleans.
How do I book a service?
Booking is easy — simply contact me directly on 040-732 443 or complete the contact form under the Contact Me section. I’ll get back to you to discuss your cleaning needs, answer any questions, and arrange a suitable time for your service.
Payments & Pricing
How do I pay for my clean?
Pricing is based on the size of the property, the type of cleaning service required, and your individual needs. As every home and workplace is different, I provide personalised quotes to ensure the service and price are tailored to your requirements.
Payment is preferred by direct deposit, with details provided when your booking is confirmed. For residential cleaning services, cash payment can also be accepted if arranged in advance (please have the exact amount available, as change cannot be provided).
For end-of-lease cleaning services, a 50% deposit is required to secure your booking, with remittance advice provided before work commences. The remaining balance is payable after the cleaning service has been completed.
Commercial cleaning payment arrangements are discussed and set up in advance to suit each business.
Do you provide quotes before booking?
Yes – I will give you a clear, obligation-free quote based on the size of your space and the service required. There are no hidden charges.
Are there any extra fees for evenings?
No – pricing is based on the service, not the time of day. Office cleaning is done after hours as standard, at no additional cost.
Do you charge GST?
Yes GST applies.
Cleaning Policies & Expectations
What should I do to prepare for my clean?
Please ensure I have access to the property at the scheduled time. To help me provide the best possible clean, please let me know if there are any specific areas you would like prioritised. Clearing any items from surfaces or areas you would like cleaned can also help me give those spaces the attention they deserve.
What if I’m not happy with something?
Your satisfaction is important to me. If something doesn’t meet your expectations, please contact me within 24 hours of your service so I can discuss your concerns and work with you to resolve the issue. I take pride in my work and always aim to provide a high standard of cleaning for every client.
Do you move furniture during cleaning?
I’ll clean around and under easily movable items, but I don’t shift heavy furniture or large appliances for safety reasons.
Will I receive reminders for upcoming cleans?
Yes – I’ll confirm your initial booking and provide reminders for recurring services, so you always know what to expect.
Can I be home during the clean?
Yes – you are welcome to be home during your clean, step out while I work, or provide access instructions if you prefer to be away. Whatever you are most comfortable with, I will work around your preferences to make the process as convenient as possible.
Do you clean during public holidays?
No – if your regular clean falls on a holiday I will contact you ahead of time to reschedule.
